Bev's Floral has a 24-48 hour guarantee that If something is broken or you are unhappy with your arrangement, we will pick up your delivery and provide a replacement at no cost. After the 24-48 hour window, you will be required to bring it in to the store, where it will be assessed on an individual basis. No refunds will be given after 3 days.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.